Returns & Refunds
We want you to love your SwiftBand. If something isn't right, we'll make it right - usually faster than a return would take.
Damaged or Defected Items
If your SwiftBand arrives damaged, faulty, or stops working as it should, we'll sort it out at no cost to you.
- Just send us a photo. Email a picture of the issue to [email protected] within 30 days of delivery. There's no need to ship the item back to us.
- We'll replace it free of charge, or issue a full refund if you'd prefer.
- Most replacements are on their way within 1-2 business days of us confirming the issue.
We cover all costs for damaged or defective items - there's nothing for you to pay.
Not the right fit? Our 30-day satisfaction promise
If you've changed your mind, you can return your SwiftBand within 30 days of delivery.
- Email us at [email protected] within 30 days to start a return.
- Items must be returned unused and in their original condition and packaging.
- Return shipping is covered by the customer.
- Once we receive your return, we'll refund your order (not including shipping costs) within 5 business days.
How refunds work
- Refunds go back to your original payment method.
- You'll see the credit within 5–10 business days of us processing it, depending on your bank or card provider.
- For defective-item refunds, we process as soon as we've confirmed the issue from your photo - no waiting on a return shipment.
A few things to note
- All timeframes are measured from the date of delivery.
- This policy applies to purchases made through our online store.
- Questions? Email us at [email protected] and we'll help.